Frequently Asked Questions
When it comes to the internet – we hear the same questions time and again...
1. What’s it gonna cost me?
2. Will I understand what they’re on about?
3. How do I know I can trust them to do what they say they can do?
4. OK – so what else?
1. What’s it gonna cost me?
Controlled costs – built around the Small Business Owner, we know you only want to pay for what you want, when you want and as much as you want. We’re also one of the only web companies who are so transparent about our prices, that we’ve published them on the internet! Costs.
No hidden costs – we can’t all be experts on the web, but we’re committed to making sure you know exactly what you pay for and why it’s important. By the way, if we ever slip up and haven’t fully explained something, please don’t be too afraid to ask!
Spread payments – we understand capital outlay can be an issue for small businesses so we’ve given our customers the option to pay by instalment rather than up front.
Rapid deployment – everyone knows the longer something takes the more it’s going to cost – we get it – that’s why we’ve spent years refining our processes so you’re up and running as quick as possible without having to incur unnecessary costs!
2. Will I understand that they’re on about?
More than just techies – first and foremost, we’re people who understand and run businesses but who also happen to have a first class knowledge of digital media in all its guises!
Easy to understand – we work from the ground up to make everything we do easy for you and your customers to understand. Your website needs to be easy to navigate and easy to update and you’ll definitely find we’ve got all bases covered there.
Menu of products/services – not just another baffling list of jargon either, we like to think even our grandmothers would be hard pressed to not understand what it is we offer!
No secrets – we don’t want you to think we’re experts because we know some ‘dark arts’ about the internet, we want you to know we’re experts because we can tell you exactly what we do. CBW Group not only operates an open book policy – we publish the ‘secrets’ other companies keep to themselves on our website for all to see! Portfolio
3. How do I know I can trust them to do what they say they can do?
Proven track record – not only do we hold the UK record for the largest single domain purchase in one day back on 19 November 2007 (over 13,000 domains) , but we’ve also had literally thousands of sites all ranking on prime positions of Google and Yahoo. There’s no other company who can make claims like that!
Proven product – our websites look great and best of all you can get a really good idea before you pay us a penny what your site will look like. Just take a look through some of the stunning sites in our testimonials section.
Real people – means real customer support, not only have we invested in the latest customer relationship software to make sure you’re never overlooked, we keep our customers up to date with the latest going on in our newsletters, blogs and tweets.
Real concern –we worry about your online business because we understand just how important having a great online presence is, we show you how to achieve it all within a budget you can afford. In fact, we publish so much information on our site, if you had the time and inclination you could do everything we do!
4. OK so what else...
Accreditations – we’re partnered or awarded by a number of leading web authorities including Google and Nominet.Domain base – we already own one of the largest UK geotargeted domain bases. Why not get on board and let us show you how to turn a great domain into a great website.
Expertise – our business is a rich mix of business and technical excellence – from chartered accountants to website designers to sales and marketing experts to internet programmers
Giving back – we run a number of free website developments every year for charities and clubs up and down the country, we believe you get out of life what you put in.